Case study
"When they introduced me to Thoughtly, I knew immediately this is what I've been looking for— the ease of use, the workflows, the accuracy, and realism behind it, especially with Tessa."
Stacked Moving is a leading consulting firm specializing in the moving industry, offering hands-on solutions that range from AI-powered lead outreach to full-service marketing automation. With deep industry experience, they help moving businesses of all sizes streamline operations and achieve measurable growth.
Jake, the owner of Stacked Moving, had been searching for the perfect AI voice agent to streamline his operations. After multiple attempts with other platforms, he finally found the ideal solution in Thoughtly.
“When they introduced me to Thoughtly, I knew immediately this is what I've been looking for— the ease of use, the workflows, the accuracy, and realism behind it, especially with Tessa.”
In the moving industry, timing is everything. Jake knew that the key to success lay in the speed to lead. Yet, with the overwhelming number of inquiries his company received daily, his team was struggling to keep up.
“When you have humans handling 60 leads in a day, they sit on leads for an hour. But with Thoughtly, I hit 1000 leads all at once and got 30 live transfers in 1 second. That’s unf**ing believable!”
This breakthrough allowed Jake to not only manage his leads more efficiently but also visualize an entirely new career path—consulting and building AI voice agents for other moving companies.
Using Thoughtly, Jake developed custom AI voice agents for his moving company, focusing on three key areas: sales, recruiting, and customer service. The results were so impressive that he decided to close down his moving business and go all-in as a consultant for other moving companies.
“It wouldn’t have happened without Thoughtly. It’s given me this awesome career change I’ve been looking for.”
Jake is now leveraging his deep industry expertise to help other moving companies deploy AI voice agents, making him an invaluable partner for his clients.
The numbers speak for themselves. Jake’s deployment of Thoughtly AI agents led to:
Jake acknowledges that while Thoughtly is a powerful tool, it requires careful setup and ongoing refinement.
“You’re building one LEGO at a time. You have to test it, break it, and then figure out how to improve it. Setting the right expectations is crucial—it’s not going to be perfect from day one. But once it’s dialed in, the potential is limitless.”
Jake’s story is a testament to the transformative power of Thoughtly’s AI voice agents. By leveraging this cutting-edge technology, he’s not only revolutionized his own business but is also poised to help countless other moving companies do the same.
“I didn’t know I could do this. Now, I want to solve other moving companies' problems.”
With Thoughtly, the moving industry has a powerful new tool at its disposal—one that can dramatically improve efficiency, customer satisfaction, and overall business success.
About the author
Will works on growth at Thoughtly — across marketing, content, partnerships, and customer success for the voice AI platform. Most of what he writes comes from working directly with the teams deploying Thoughtly's inbound conversational agents.
