1. Subscription Fees & Refund Eligibility

At Thoughtly, we strive to provide the best possible service to our customers. Our refund policy is designed to be fair and transparent while maintaining the integrity of our subscription-based services.

• Monthly Subscriptions: Payments for monthly plans are non-refundable. You may cancel your subscription at any time, but you will not receive a refund for any unused portion of the billing cycle.
• Annual Subscriptions: Refunds for annual subscriptions are available within seven (7) days of the initial purchase or renewal, provided that the account has not been used to make calls or process data.
• Usage-Based Fees: Any per-call, per-minute, or usage-based charges are non-refundable.

2. Cancellation & Refund Process

To request a refund, please contact our support team at support@thoughtly.com with your account details and reason for the request.

Refunds will be issued to the original payment method within 7-10 business days of approval.

3. Exceptional Circumstances

We may consider refunds on a case-by-case basis for:

• Service disruptions due to unplanned outages exceeding our SLA.
• Duplicate charges caused by a billing error.

4. Chargebacks & Disputed Payments

If you initiate a chargeback or payment dispute, we may suspend or terminate your account until the dispute is resolved.

To resolve any billing concerns, please reach out to us before disputing a charge with your bank.

5. Changes to This Policy

Thoughtly reserves the right to modify this refund policy at any time. Changes will be posted on our website and will take effect immediately for new purchases.

For further inquiries, please contact us at support@thoughtly.com.