Malay
Malay covers Malaysia and Singapore, and the two diverge on vocabulary fast. Thoughtly's agents pick the right one for the lead, handle the rojak code-switching that Singapore inbound runs on, and use the right Encik or Puan address Malaysian business calls require.
One language. Every channel.
Thoughtly's autonomous agents speak this language across every channel your prospects use — with the same voice, the same context, and the same CRM sync.
Voice
Inbound and outbound voice agents — sub-second latency, natural prosody, native accent calibration.
SMS / Text
10DLC-registered, A2P-compliant SMS in-language. Two-way conversational text with the same agent context as voice.
iMessage
Rich messaging on Apple devices with read receipts, typing indicators, and inline scheduling buttons.
WhatsApp
WhatsApp Business API for the markets that live there. Template-approved outbound with a free-form 24-hour conversation window.
Email
Inbox-aware email agents that triage, qualify, and follow up across long-cycle threads — in the same language as the voice agent.
Real-time. Low-latency. Enterprise-ready by default.
Common use cases in Malay
- Singapore and Kuala Lumpur SMB lending
- Real estate and condominium inquiries
- Hospitality bookings across Penang and Langkawi
- B2B services across ASEAN markets