Security, Privacy, and Trust at Thoughtly
Built for production environments where reliability, privacy, and control matter. Security is foundational to how Thoughtly is designed.
Compliance and Standards
Thoughtly is built to meet the security and compliance expectations of modern enterprises, including companies operating in regulated markets. Thoughtly meets recognized privacy and security standards, including:
SOC 2
Service Organization Control 2 compliance
HIPAA
Health Insurance Portability and Accountability Act compliance
Data Privacy and Customer Control
Thoughtly operates under a simple principle: customer data must remain under customer control. As a result:
Voice agents operate using explicitly configured workflows and approved knowledge
Knowledge bases are customer-defined and centrally managed
Responses are generated based on authorized content, rather than uncontrolled free-form generation
Safe Automation by Design
Thoughtly's voice agents are designed to automate clearly defined, repeatable workflows, without removing human oversight where it is most important.
Structured, rules-based automation
Agents follow predefined workflows with clear decision logic and boundaries.
Clear escalation paths
In situations of ambiguity, conversations are escalated to the right people with full context.
Human involvement
Sensitive or edge-case scenarios are handled with human oversight where it matters most.
Visibility, Auditability, and Oversight
Every interaction handled by Thoughtly is designed to be observable and reviewable. Call transcripts provide visibility into agent behavior, ensuring quality assurance, compliance review, and operational trust.
Learn More
If you have questions about Thoughtly's approach to privacy and security, please contact us to learn more.