1. Cancelling Your Subscription

You may cancel your Thoughtly subscription at any time by visiting your account settings at app.thoughtly.com/settings/subscription.

Cancellations take effect immediately, and your access to Thoughtly will be revoked at the time of cancellation. You will not be charged in subsequent billing cycles, but no refunds will be issued for unused time.

2. Impact of Cancellation

• Monthly Subscriptions: Your plan will be canceled immediately upon request. No refunds will be issued for unused days in the current billing period.
• Annual Subscriptions: If canceled, your subscription will be terminated immediately. Refunds are not issued unless requested within the first seven (7) days of purchase and only if no usage has occurred.
• Usage-Based Fees: Any per-call, per-minute, or other metered charges incurred before cancellation will remain payable and are non-refundable.

3. Upgrading or Downgrading Your Plan

If you upgrade or downgrade your subscription, the changes will take effect immediately.

Upgrades: You will be charged a prorated amount based on the remaining billing period for the higher-tier plan.

Downgrades: Your plan will change immediately, and you will not receive a refund for the difference. Some features or stored data may be lost upon downgrading.

4. Account Termination

We reserve the right to terminate your account if you violate our Terms of Service or engage in unauthorized or abusive use of Thoughtly’s platform.

If your account is terminated due to a violation, you will not be eligible for refunds.

5. Reactivation

If you cancel your account but decide to return, you may reactivate your subscription at any time. However, we do not guarantee that previous data or settings will be restored.

6. Changes to This Policy

Thoughtly reserves the right to modify this cancellation policy at any time. Changes will be posted on our website and will take effect immediately for new subscriptions.

For further inquiries, please contact us at support@thoughtly.com.