Case study
Thoughtly was able to increase ROAS by 800% and increase appointments by 400% through natural sounding AI voice agents. Heres how we did it.
Cleveland Auto is a notorious auto body and repair shop located in the heart of Cleveland. Their biggest bottleneck? Human-staffed phone teams that were expensive, inconsistent, and slow.
They needed a scalable way to speed up lead engagement and eliminate the operational drag of call centers.
Cleveland Auto was spending heavily on human phone support and call centers — and dealing with constant errors, missed calls, and inconsistent follow up.
They were bleeding time… bleeding budget… and leaving revenue on the table because speed-to-lead simply wasn’t possible at scale.
They chose Thoughtly because they needed:
Within 15 minutes they were able to implement their first agent and begin replacing human bottlenecks in real time.
Setup took ~15 minutes.
Even with new technology, there are always friction points — but the Thoughtly platform allowed Cleveland Auto to rapidly build, test, iterate, and stabilize.
Most importantly, they could do it themselves.
Thoughtly became the infrastructure they could build on, not a dependency they needed to wait on.
The impact was immediate.
Thoughtly became the engine behind unlocking revenue that was already sitting in their pipeline — they just needed a machine to extract it with speed.
“We have increased our gross sales by working our funnel properly, and Thoughtly's platform has been a crucial component in the speed at which we look at a lead. Appointments have increased by 400% and ROAS is 800%”
“We can convert ad spend 24/7.”
About the author
Will works on growth at Thoughtly — across marketing, content, partnerships, and customer success for the voice AI platform. Most of what he writes comes from working directly with the teams deploying Thoughtly's inbound conversational agents.