Acuity Scheduling + Thoughtly
Live availability for service-based businesses. Book new clients on the inbound call.
Acuity powers booking for spas, salons, clinics, fitness studios, coaches, and service businesses where the appointment IS the product. Thoughtly is the voice that books those appointments without a receptionist. Live availability checks, intake forms filled from conversation, deposit collection, all on a single call.
Service-based businesses pick up calls from existing customers, new prospects, and rebooking requests every day. Thoughtly takes those calls 24/7, books against the real Acuity calendar, captures intake, and texts the confirmation before hangup. The owner gets their nights back.
The integration syncs Acuity Appointment Types, calendars, intake forms, and packages. Round-robin among providers works. Class bookings work. Appointment add-ons (a 60-minute upgrade, a recurring weekly slot) work. Whatever's possible in Acuity is possible through Thoughtly.
Common use cases
- 24/7 receptionist for service-based businesses
- Book appointments live with provider round-robin
- Capture Acuity intake forms in conversation
- Class and group session bookings
- Reschedule and cancel with same-call resolution
- Recurring appointment scheduling (weekly, monthly)
Why connect Acuity Scheduling to Thoughtly
The integration is bidirectional, real-time, and runs on every Thoughtly plan. Here's what teams using Acuity Scheduling get out of the box.
- Book the meeting on the callThoughtly checks Acuity availability live, offers two slots, locks the meeting, and sends the calendar invite before hangup.
- Round-robin, owner-aware, route-awareWhatever rules you've set in Acuity — round-robin, weighted assignment, geo routing — Thoughtly respects them.
- No double-booking, everReal-time availability checks prevent conflicts. If two leads call at once, Thoughtly only books one into a slot that's still open.
- Auto-fill all custom questionsThoughtly captures the answers your Acuity booking form would have asked — name, company, intent, qualifying questions — directly from the conversation.
Triggers and actions
Wire Acuity Scheduling into Thoughtly's autonomous flows. Triggers start a call from a Acuity Scheduling event; actions let Thoughtly do work inside Acuity Scheduling without leaving the call.
TriggersEvents that start a call
- Inbound callExisting or new client calls in. Thoughtly answers, identifies them, and books against Acuity availability.
- New client form submissionWeb form fires Thoughtly. Outbound call books the first appointment within minutes.
- Reminder no-showAcuity flags a no-show. Thoughtly calls to rebook before the slot's revenue is lost forever.
- Recurring appointment lapseClient missed their weekly slot? Thoughtly reaches out to keep the cadence alive.
ActionsWhat Thoughtly does in Acuity Scheduling
- Check provider availabilityReal-time check across providers, calendars, and Appointment Types.
- Book appointmentLock the slot, fill the intake form, send the SMS/email confirmation.
- Reschedule or cancelSame-call resolution for changes. No need to point the client to a link.
- Apply package or membershipIf the client has a package balance, Thoughtly applies it automatically and notes any expiring credits.
- Collect depositCapture deposit information securely (PCI-compliant) so the appointment is locked in.
How to connect Acuity Scheduling to Thoughtly
- 01
Connect your account
In Thoughtly, open Settings → Integrations and authenticate with Acuity. OAuth flow takes about 30 seconds and respects your existing Acuity permissions.
- 02
Map your data
Pick which Acuity objects (records, contacts, lists, pipelines) Thoughtly should read from and write back to. You can filter by owner, stage, or any custom field.
- 03
Choose your trigger
Decide when Thoughtly calls — on inbound, on a new Acuity record, on a status change, or on a custom webhook. You can layer multiple triggers per agent.
- 04
Test on a real call, then go live
Run a sandbox call against a test Acuity record, watch the live transcript and updates flow through, then flip the agent on for production traffic.
Popular Acuity Scheduling workflows
Real workflows teams ship in their first week with Thoughtly + Acuity Scheduling.
Existing-client rebooking
Client calls after-hours to book their next visit. Thoughtly recognizes them, applies their package, and locks the next standing appointment.
New-client intake
Prospect calls. Thoughtly walks them through the Acuity intake form conversationally and books the first appointment with the right provider.
No-show rebooking
Acuity flags a no-show. Thoughtly calls within an hour to rebook before the client moves on to a competitor.
Class and group bookings
Caller wants a class spot. Thoughtly checks the roster, books the seat, sends the confirmation, and adds them to the waitlist if it's full.
Acuity Scheduling + Thoughtly FAQ
- Most teams have a working Acuity integration in under 15 minutes. The OAuth handshake takes seconds; the rest is mapping your fields and choosing which events should trigger a Thoughtly call. No engineering work required.
