Mindbody + Thoughtly
Book classes, sessions, and appointments for fitness, wellness, and beauty businesses — directly inside the call.
Mindbody is the operating system for boutique fitness, wellness, and beauty businesses — but the front desk is still mostly human and mostly overwhelmed. Thoughtly handles the inbound rush: class bookings, package purchases, appointment scheduling, waitlist management, all 24/7 against the real Mindbody schedule.
The integration syncs class types, instructors, packages, memberships, and waitlists. New caller? Thoughtly walks them through enrollment. Existing client? Thoughtly identifies them by phone, applies their package, books the class, and sends the confirmation. Studios free up the front desk to focus on people in the building, not people on the phone.
Multi-location chains use Thoughtly to centralize voice across every studio. One agent handles every call across the franchise; Mindbody routes to the right location based on the caller and their preferences.
Common use cases
- Class bookings for fitness, yoga, and pilates studios
- Appointment scheduling for spas, salons, and beauty
- Package and membership purchases over the phone
- Waitlist management with auto-promotion
- New-client enrollment and intake
- Multi-location call routing for franchises
Why connect Mindbody to Thoughtly
The integration is bidirectional, real-time, and runs on every Thoughtly plan. Here's what teams using Mindbody get out of the box.
- Book the meeting on the callThoughtly checks Mindbody availability live, offers two slots, locks the meeting, and sends the calendar invite before hangup.
- Round-robin, owner-aware, route-awareWhatever rules you've set in Mindbody — round-robin, weighted assignment, geo routing — Thoughtly respects them.
- No double-booking, everReal-time availability checks prevent conflicts. If two leads call at once, Thoughtly only books one into a slot that's still open.
- Auto-fill all custom questionsThoughtly captures the answers your Mindbody booking form would have asked — name, company, intent, qualifying questions — directly from the conversation.
Triggers and actions
Wire Mindbody into Thoughtly's autonomous flows. Triggers start a call from a Mindbody event; actions let Thoughtly do work inside Mindbody without leaving the call.
TriggersEvents that start a call
- Inbound call (24/7)Caller dials the studio. Thoughtly answers immediately, day or night.
- Class waitlist promotionSpot opens in a full class. Thoughtly calls the next person on the waitlist.
- Package about to expireSessions left, expiry approaching. Thoughtly proactively calls the client to use them or buy more.
- Membership renewalRenewal date approaches. Thoughtly handles the renewal pitch and processes the upgrade.
ActionsWhat Thoughtly does in Mindbody
- Book class or appointmentReal-time check across instructors, rooms, and class times.
- Apply package or membershipCaptured client and credit balance applied automatically.
- Sell package over the phonePCI-compliant payment capture and Mindbody package application.
- Manage waitlistAdd to waitlist, promote when a spot opens, send confirmation.
- Update client profileCaptured contact info, preferences, and intake answers update the Mindbody record.
How to connect Mindbody to Thoughtly
- 01
Connect your account
In Thoughtly, open Settings → Integrations and authenticate with Mindbody. OAuth flow takes about 30 seconds and respects your existing Mindbody permissions.
- 02
Map your data
Pick which Mindbody objects (records, contacts, lists, pipelines) Thoughtly should read from and write back to. You can filter by owner, stage, or any custom field.
- 03
Choose your trigger
Decide when Thoughtly calls — on inbound, on a new Mindbody record, on a status change, or on a custom webhook. You can layer multiple triggers per agent.
- 04
Test on a real call, then go live
Run a sandbox call against a test Mindbody record, watch the live transcript and updates flow through, then flip the agent on for production traffic.
Popular Mindbody workflows
Real workflows teams ship in their first week with Thoughtly + Mindbody.
24/7 class booking
Class booking calls flood in evenings and weekends — exactly when the front desk isn't there. Thoughtly handles them all without a payroll line.
Membership renewal
30 days before renewal, Thoughtly calls every member, confirms they want to continue, and handles upgrades or cancellations.
Waitlist promotion
Spot opens in a class. Thoughtly calls the waitlist in priority order and locks the seat with whoever picks up first.
Multi-location franchise
One Thoughtly setup, every franchised studio. Caller location captured by phone area code or by asking.
Mindbody + Thoughtly FAQ
- Most teams have a working Mindbody integration in under 15 minutes. The OAuth handshake takes seconds; the rest is mapping your fields and choosing which events should trigger a Thoughtly call. No engineering work required.
