HEALTHCARE
HIPAA-ready agents for the front desk.
Thoughtly's agents handle new-patient intake, appointment reminders, and claims follow-up — without the compliance risk of hiring abroad.
Built for elective healthcare, dental, LASIK, and claims processing.
Proven to convert.
Work every lead. Convert the ones your team can't reach.
01
1/3
of calls unanswered
At most front desks. Every one is a lost patient.
02
20%
of appts no-show
Without active reminders. Agents cut that to under 8%.
03
100%
HIPAA-compliant
BAA signed. PHI encrypted. Audit trail for every call.
Front desk, claims desk, intake desk — always on.
Book a 15-min demo- New patient intakeInsurance verified, history captured, appointment booked — all on the first call.
- Appointment remindersVoice + SMS confirmation 48h and 24h out. Reschedule in-thread.
- Claims follow-upDenied claims get re-worked without human ops time.
- After-hours nurse triageAgent screens severity and routes true emergencies to on-call staff.
A compliance-first flow, from first call to claim paid.
BAA signed + encrypted
PHI never leaves encrypted storage. Full audit trail.
Agent handles intake
Demographics, insurance, history — captured without errors.
Synced to your EMR
Epic, Cerner, Athena, eClinicalWorks — direct integration.
Questions from teams in this vertical
- Yes. We support TCPA, HIPAA, and industry-specific compliance frameworks. Your CS team will walk through your exact requirements on the kickoff call.