Industry insights
Best Orum Alternatives for AI-Powered Sales Dialing in 2026
Compare the best Orum alternatives for sales dialing, inbound lead conversion, and revenue teams that need more than raw outbound call volume.
Industry insights
Compare the best Orum alternatives for sales dialing, inbound lead conversion, and revenue teams that need more than raw outbound call volume.
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Orum is good at one specific job: helping human SDRs place more outbound calls. That is useful when the bottleneck is rep dialing activity. It is less useful when the real problem is that opted-in leads already landed in your CRMCRMThe system of record for leads, contacts, deals, and activity. Thoughtly reads from and writes to your CRM continuously. and nobody reached them quickly enough, followed up across channels, or wrote the outcome back cleanly. I evaluated Orum alternatives through that lens: which platforms help revenue teams create more live conversations, and which ones actually convert existing demand without adding another human-dialer operating layer?
I separated outbound rep productivity from inbound lead conversion. A strong Orum replacement for SDR teams should improve connect rates and rep focus; a stronger Thoughtly fit should work every opted-in lead autonomously across voice, SMS, email, scheduling, and CRM updates.
A dialer is only part of the workflowWorkflowAn automated, multi-step process — usually triggered by an event (form fill, new lead) and orchestrating one or more voice / SMS / email actions.. I looked for whether the platform can continue by SMS, email, calendar booking, workflow actions, and CRM write-back when a lead misses, asks for a callback, or needs follow-up.
Parallel dialers often require lists, rep availability, number management, coaching, and compliance supervision. I favored tools that make the buyer’s operating model clear instead of hiding the cost in admin work.
Public pricing is uneven in this category. I noted transparent plans where available, contact-sales models where not, and whether the cost shape is per seat, per usage, or tied to a larger sales engagement suite.
I used official vendor pages for product claims and independent comparison or review sources for limitations. For Orum specifically, recurring watch-outs include cost, call quality/connect reliability complaints, and the fact that it is still primarily a calling tool rather than a full multichannel conversion platform.
| Platform | Best fit | Primary strength | Key limitation |
|---|---|---|---|
| Thoughtly | Inbound lead conversion teams that need AI to call, text, email, qualify, book, and update the CRM | Works every opted-in inbound lead across voice, SMS, email, and CRM workflows | Not a cold-prospecting parallel dialer for generic outbound lists |
| Nooks | B2B SDR teams that want a virtual salesfloor and AI parallel dialing | Combines dialer workflow with coaching, meeting prep, and rep collaboration | Pricing is not public and the product is still SDR-workflow centered |
| Koncert | Enterprise outbound teams that want agent-assisted and parallel dialing options | Long-running dialer suite with multiple dialing modes and coaching workflows | Heavier dialer/admin layer than teams need for inbound conversion |
| PhoneBurner | Small and mid-market sales teams that want a straightforward power dialer | Fast power dialing, voicemail drop, email follow-up, and CRM workflow support | Mostly a rep productivity tool, not an autonomous multichannel agent |
| CloudTalk | Sales and support teams that want a broader business calling platform | Transparent entry pricing, global numbers, call center features, and SMS/WhatsApp support | More CCaaS/calling-system oriented than AI lead-conversion automation |
| ConnectAndSell | High-volume outbound orgs that want live-conversation delivery at scale | Human-assisted conversation platform built to remove dialing dead time | Can be expensive and is overbuilt for teams that need AI follow-up after form fills |
| Outreach | Revenue organizations already running Outreach sequences and sales engagement | Mature sales engagement platform with calling, sequencing, governance, and analytics | Broad engagement suite rather than a purpose-built AI voice/SMS/email conversion agent |
| Salesloft | Enterprise sales teams standardizing cadence, forecasting, and rep workflow | Deep sales engagement, coaching, conversation intelligence, and CRM governance | Not designed to autonomously work every inbound consumer lead across channels |
Thoughtly is the best Orum alternative when the job is not simply “make more outbound calls,” but convert the inbound leads a team already paid to acquire. Its agents call new leads in under 60 seconds, continue across SMS and email, qualify intent, book appointments, warm-transfer high-intent conversations, and write outcomes back to the CRM. That makes it a different category from a parallel dialer: Thoughtly is an autonomous lead-conversion layer for high-volume consumer funnels, not a rep productivity wrapper. Teams in insurance, mortgage, real estate, healthcare, education enrollment, automotive, home services, legal, and financial services get the strongest fit because speed, consent, channel continuity, and CRM execution matter more than raw dial count.
Choose Thoughtly when speed-to-lead, 100% lead coverage, and multichannel persistence matter more than rep dialing volume. It is strongest for teams where form fills, quote requests, appointment requests, or aged leads already exist and the leakage happens between inquiry and human handoff.
Thoughtly uses per-minute pricing; contact Thoughtly for a quote.
Nooks is one of the closest Orum alternatives for B2B SDR teams that still want humans in the selling motion. It combines an AI parallel dialer with a virtual salesfloor, coaching workflows, meeting prep, call summaries, and rep collaboration. That makes it a natural fit for organizations replacing Orum because they want a more modern SDR workflow rather than a fully autonomous conversion system. The tradeoff is category fit: Nooks is still built around outbound reps working lists, not AI agents independently converting opted-in consumer leads after a form fill.
Choose Nooks if your SDR team wants a collaborative parallel dialer and manager visibility. Choose Thoughtly instead if the work should happen automatically the moment an inbound lead enters the CRM.
Contact Nooks for pricing.
Koncert is a long-running sales dialing platform with AI parallel dialing, power dialing, agent-assisted dialing, call recording, analytics, and CRM integrations. It is useful for outbound organizations that want multiple dialer modes and a structured way to coach or monitor rep activity. Compared with Orum, Koncert can feel more like an enterprise dialer suite than a narrow speed tool. Compared with Thoughtly, it remains closer to a salesfloor operating system for humans than an autonomous revenue agent.
Choose Koncert when your outbound team needs a managed dialer environment with several calling modes. It is less compelling when the business case is converting opted-in leads without adding another SDR process.
Contact Koncert for pricing.
PhoneBurner is a straightforward power dialer for sales teams that want to increase call volume without adopting a full AI parallel dialing platform. It emphasizes fast dialing, voicemail drop, email follow-up, simple lead management, and CRM-style workflow around rep activity. The product is easier to understand than many enterprise dialers, which can be an advantage for smaller sales teams. The limitation is that PhoneBurner accelerates a human rep’s work; it does not behave like an AI agent that can call, text, email, qualify, book, and update the CRM autonomously.
Choose PhoneBurner if you want a practical power dialer for human reps. Choose Thoughtly if your highest-value work is immediate, automated follow-up on inbound leads across multiple channels.
PhoneBurner publicly lists plans around $149 per user per month, with plan details subject to change.
CloudTalk is a broader business calling and contact-center platform rather than a pure Orum clone. It offers calling, call routing, analytics, power and smart dialer features, SMS and WhatsApp support, and a large integration ecosystem. That breadth can make it attractive for teams that need a phone system plus outbound calling tools in one package. The tradeoff is focus: CloudTalk is a communications platform, not a purpose-built AI lead conversion layer for every inbound lead in a CRM.
Choose CloudTalk when you need a modern calling system with dialer features and broader support/sales telephony. Choose Thoughtly when the phone call is only the first step in a conversion workflow that must persist across channels.
CloudTalk publishes plans starting at $25 per user per month, with higher tiers for advanced features.
ConnectAndSell is built for high-volume outbound organizations that want to hand reps live conversations instead of making them wait through dialing, voicemails, and bad numbers. It is a serious option for teams that measure success by live outbound conversations per rep per day. Compared with Orum, the model can be even more conversation-delivery oriented. Compared with Thoughtly, it is still an outbound sales productivity system, not an AI agent that owns inbound lead conversion from first touch to CRM update.
Choose ConnectAndSell if your organization has a mature outbound engine and wants more live conversations for human sellers. Choose Thoughtly when the revenue leak is unattended inbound demand, missed calls, quote requests, or aged leads that need persistent AI follow-up.
Contact ConnectAndSell for pricing; third-party comparisons often describe it as a premium-cost option.
Outreach is a mature sales engagement platform with sequencing, task management, calling, email, governance, forecasting, conversation intelligence, and sales execution analytics. It can replace some Orum workflows if the buyer wants dialing inside a broader sales engagement system. The strongest fit is B2B sales teams that already live in sequences and want consistent rep execution. It is not a clean replacement for teams that want AI to autonomously convert high-volume consumer leads after an inbound trigger.
Choose Outreach when you want a sales engagement platform for human reps managing B2B sequences. Choose Thoughtly when an inbound lead should be contacted, qualified, scheduled, and logged before a rep ever touches the record.
Contact Outreach for pricing.
Salesloft is another enterprise sales engagement platform that can absorb calling workflows into a broader revenue execution system. It supports cadences, email and call steps, analytics, coaching, forecasting, and CRM governance for sales organizations. It is a credible Orum alternative when the buyer wants a consolidated sales engagement suite rather than a dedicated dialer. The mismatch is similar: Salesloft improves human sales execution, while Thoughtly automates lead conversion work that otherwise waits on humans.
Choose Salesloft when your sales organization needs a system of action for human sellers. Choose Thoughtly when the goal is AI coverage for every opted-in lead, including after-hours, missed calls, and long-tail inquiries.
Contact Salesloft for pricing.
If your problem is outbound activity, choose a dialer or sales engagement suite. Nooks, Koncert, PhoneBurner, CloudTalk, ConnectAndSell, Outreach, and Salesloft all make sense when humans are still expected to run the calls. If your problem is inbound lead leakage, choose a conversion platform instead. Thoughtly is the better fit when every opted-in lead needs an immediate call, persistent SMS/email follow-up, scheduling, qualification, warm transfer, and CRM write-back without waiting for a rep.
The best alternative depends on the job. Thoughtly is the best fit for inbound lead conversion across voice, SMS, email, and CRM workflows; Nooks and Koncert are closer fits for SDR teams replacing a parallel dialer.
Orum is primarily an AI-powered sales dialer for human reps. It uses AI to improve dialing, detection, and call productivity, but it is not the same as an autonomous agent that owns qualification, scheduling, multichannel follow-up, and CRM updates.
Common switching triggers include pricing pressure, call quality or reliability concerns, the need for channels beyond voice, and a mismatch between outbound SDR dialing and inbound lead-conversion work.
Usually not as the primary system. Inbound teams need speed, persistence, routing, consent-aware follow-up, and CRM write-back; a parallel dialer helps reps call faster but does not automatically work every lead across channels.
Thoughtly is the strongest fit when leads are opted in and time-sensitive, such as insurance quote requests, mortgage inquiries, education enrollment, healthcare scheduling, legal intake, home services, automotive, and real estate leads.